General SLA

Our trading hours are 365 Days a Year, 24/7.

Normally we will respond to ALL support requests within 4 hours of receiving your enquiry.

Our Web and Reseller Hosting adheres to a 99.9% SLA as detailed in our terms of service.

SLA's for internet services and VoIP are outlined as part the contract agreement.

Our SLA for .uk Domain enquiries are 5 working days, as above customers should expect acknowledgement and a response within 4 hours.

 

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